10 Mar 21'
"The product itself is excellent. The materials appear to be of a high quality and the instructions look clear and straightforward.
I was disappointed by the delivery. The package was left on my front doorstep (extremely visible spot), no one was in the house at the time, and had been ripped open."
Feather Felts responded:
"Hi Claire,
I am really disappointed to hear you had a bad experience with delivery of your kit. We have tried various delivery companies in the past and Hermes seem to deliver the best overall service (although not in your case).
It is a difficult one for me to correct and I can only apologise and hope it wont put you off shopping with us again.
Warm regards,
Jane"